Fluir Inc. Privacy Policy
Last Updated: August 12, 2025
To power Fluir Inc. and your experience, we need to collect, use, and share some of your personal information. This Privacy Policy is meant to help you understand how Fluir Inc. does that and how to exercise the choices and rights you have in your information.
Fluir’s privacy homepage provides additional information about our commitment to respecting your personal information, including ways for you to access and delete that information.
1. The Scope of This Policy
This policy applies to all Fluir users, including Customers and Workers (including Worker applicants), and to all Fluir platforms and services, including our applications, websites, technology, facilities, and other services (collectively, the “Fluir Platform”). This policy applies only to personal information, not to aggregate information or information that does not identify you. Please remember that your use of the Fluir Platform is also subject to our Terms of Service. Certain elements of the Fluir Platform may operate under separate or additional terms or practices different from or in addition to those described in this policy; in those cases, you will be provided with separate notice and information relevant to your use of those parts of the Fluir Platform.
This Privacy Policy applies within the entire territory of the United States of America and the Dominican Republic.
For users in California, Canada, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia: Additional information regarding Fluir’s privacy practices under jurisdiction-specific privacy laws is available here.
2. The Information We Collect
When you use the Fluir Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources, such as service providers and optional programs in which you participate, which we may combine with other information we have about you.
A. Information You Provide to Us
Your Account
When you create an account with Fluir, we collect the information you provide us, such as your name, email address, phone number, birth date, profile photo, and payment information. You may choose to share additional info with us for your profile, such as saved addresses (e.g., home or work) and gender, and set up other preferences (such as your preferred pronouns). We may ask, at the time you set up an account and thereafter, that you provide additional information related to the identity of your account, such as documents related to identification (e.g., driver’s license), a profile picture, or “selfie” imagery. If you choose to engage in additional offerings on the Fluir Platform (e.g., linking to other accounts like travel rewards), you may provide us with additional information relevant to those offerings.
Worker Information
If you apply to be a Worker, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), driver’s license information (including gender), vehicle information, and car insurance information. We collect the payment information you provide us, including your bank routing numbers and tax information. Depending on where you want to work, we may also ask for additional business license or permit information or other information to manage work and programs relevant to that location.
User Content
When you rate and provide feedback about the Fluir Platform (including about Customers or Workers), we collect all of the information you provide in your feedback. When you contact us or we contact you, including through surveys or research projects, we collect any information that you provide, including the contents of the messages or attachments you send us. Users may choose to send us audio and video content, including in-ride recordings that may be initiated through the Fluir app.
B. Information We Collect When You Use the Fluir Platform
Location Information
The Fluir Platform collects location information. This includes approximate and precise location through GPS and Wi-Fi data, IP address, Bluetooth data, and any other location information you choose to share with us. Our processing of this information differs depending on your Fluir app settings, device permissions, and whether you are using the platform as a Customer or Worker:
Customers: We collect your device’s precise location when you open and use the Fluir app, including while the app is running in the background from the time you request a ride until it ends. You may otherwise choose to allow Fluir to collect your device’s precise location if you explicitly grant permission to enable certain products or features. Fluir also tracks the precise location of scooters and e-bikes at all times.
Workers: We collect your device’s precise location when you open and use the app, including while the app is running in the background. We also collect precise location for a limited time after you exit worker mode in order to detect ride incidents and continue collecting it until a reported or detected incident is no longer active. If you choose to install a Fluir Platform device in or on your vehicle (e.g., a Fluir dashboard device or a tablet), that device may collect precise location information when turned on.
Usage Information
We collect information about your use of the Fluir Platform, including ride information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. Our e-bikes and scooters may collect mobile sensor data, such as speed, direction, altitude, acceleration, deceleration, and other technical data. We also collect information about your interactions with the Fluir Platform, including the pages and content you view and the dates and times of your use.
Device Information
We collect information about the devices you use to access the Fluir Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Worker, we also collect mobile sensor data from your device. If you have installed a Fluir Platform device in your vehicle (e.g., a Fluir dashboard device or tablet), that device may similarly collect sensor data and other information like location, as described when you choose and set up such devices. If a Worker chooses to register with Fluir that they use a dashboard recording device, we will receive the information they provide to us about that device.
Communications Between Customers and Workers
We work with a third party to facilitate phone calls and text messages between Customers and Workers without sharing either party’s actual phone number. While we use a third party to provide the communication service, we collect information about these communications and Fluir Platform chat communications, including the participants’ phone numbers, the date and time, and the contents of SMS and chat messages. For security purposes, we may also monitor or record the contents of phone calls made through the Fluir Platform, but we will always let you know before the call begins.
Address Book Contacts
You may set your device permissions to grant Fluir access to your contact lists to help you refer friends to Fluir. If you choose to do this, we will access the names and contact information of the people in your address book.
Calendar Information
You may grant Fluir access to your chosen calendar to help you get alerts for upcoming trips. If you choose to do this, we will access and store information from your calendar to provide these optional features.
Cookies, Analytics, and Third-Party Technologies
We collect and use information through cookies, tracking pixels, analytics tools like Google Analytics, SDKs, and other tracking technologies to understand how you navigate the Fluir Platform, interact with ads, improve safety, and enhance your experience.
Inferences
We may infer certain information from your interactions with the Fluir Platform and other available data.
C. Information We Collect From Other Sources
Service Providers and Other Parties
Service providers and other parties provide us with information needed for core aspects of the Fluir Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your Fluir experience. These service providers and other parties include background check providers, insurance partners, financial service providers, marketing providers, and other businesses.
We obtain the following information about you from these parties:
Information to make the Fluir Platform safer, such as background check information or identity verification information;
Information about your participation in third-party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;
Information to operationalize loyalty and promotional/marketing programs or applications, services, or features you choose to connect or link to your Fluir account, such as information about your use of such programs, applications, services, or features; and
Information about you provided by specific services, such as vehicle, demographic, and other information that helps us provide services or personalize our marketing.
Enterprise Programs
If you use Fluir through your employer or another organization that participates in one of our Fluir Business enterprise programs, we will collect information about you from those parties, such as your name and contact information.
Concierge Service
Sometimes another business or entity may order you a Fluir ride. If an organization has ordered a ride for you using our Concierge service, they will provide us with your contact information and the pickup and drop-off location of your ride.
Referral Programs
If someone refers you to Fluir, we will collect information about you from that referral, including your name and contact information.
Other Users and Sources
Other users or public or third-party sources, such as law enforcement, insurers, media, or pedestrians, may provide us with information about you — for example, as part of an investigation into an incident or to provide you support.
3. How We Use Your Information
We use your personal information to:
Provide the Fluir Platform;
Maintain the security and safety of the Fluir Platform and its users;
Build and maintain the Fluir community;
Provide customer support;
Improve the Fluir Platform;
Respond to legal proceedings and obligations; and
Provide marketing and advertising.
Providing the Fluir Platform
We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:
Verify your identity and maintain your account, settings, and preferences;
Connect you to your rides and track their progress;
Provide various Fluir Platform offerings to you, such as third-party promotional advertisements that may be personalized to you;
Calculate fares and earnings and process payments;
Allow Customers and Workers to connect regarding their ride and to choose to share their location with others;
Communicate with you about your use of the Fluir Platform and experience;
Collect feedback regarding your experience;
Facilitate additional services and programs with third parties; and
Operate contests, sweepstakes, and other promotions.
Maintaining the Security and Safety of the Fluir Platform and Its Users
Providing you with a secure and safe experience drives our platform, both on the road and in our apps. To do this, we use your personal information to:
Authenticate and verify users;
Verify that Workers and their vehicles meet safety requirements;
Prevent, investigate, and resolve incidents, accidents, and insurance claims;
Prevent, investigate, and resolve theft, vandalism, and misuse of the system;
Encourage safe driving behavior and avoid unsafe activities;
Find and prevent fraud; and
Block and remove unsafe or fraudulent users from the Fluir Platform.
Building and Maintaining the Fluir Community
Fluir works to be a positive part of the community. We use your personal information to:
Communicate with you about events, promotions, elections, and campaigns;
Personalize and provide content, experiences, communications, and targeted advertising to promote and grow the Fluir Platform; and
Help facilitate donations you choose to make through the Fluir Platform.
Providing Customer Support
We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:
Investigate and assist in resolving questions or issues regarding the Fluir Platform; and
Provide support or respond to requests and issues.
Improving the Fluir Platform
We are always working to improve the Fluir Platform and provide new and helpful features. To do this, we use your personal information to:
Perform research, testing, and analysis;
Develop new products, features, partnerships, and services;
Prevent, find, and resolve software or hardware bugs and issues; and
Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.
Responding to Legal Proceedings and Requirements
Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such circumstances, we may use your personal information to respond to those demands or obligations.
Marketing and Advertising
To grow the Fluir Platform and to share partner opportunities that are relevant to you, we use your personal information — including information we infer about you or receive from marketing parties — to provide Fluir and third-party marketing, advertising, and promotions that may be personalized to you. This may include, for example, your observed or inferred approximate location and trip history.
4. How We Disclose Your Information
We do not sell your personal information to third parties for money – no one can buy the personal information we collect from and about you, and we do not act as a data broker. However, we may need to share your personal information with third parties to deliver relevant personalized ads to you on and off the Fluir Platform. Some of these disclosures may constitute “sharing” or the “sale” of personal information for “targeted advertising” purposes under certain local (e.g., U.S. state) privacy laws, which we describe in more detail here. This section otherwise explains when, why, and with whom we disclose your information.
A. Sharing Between Fluir Users
Customers and Workers
Customer information shared with Worker: As part of surfacing the ride request and enabling the ride, we share with the Worker the Customer’s pickup and destination, location, name, profile photo, rating, Customer statistics (like approximate number of rides and years as a Customer), and information the Customer includes in their profile (like preferred pronouns) as well as any additional stops the Customer inputs into the Fluir app. Once the ride is finished, we also eventually share the Customer’s rating and feedback with the Worker. (We remove the Customer’s identity associated with ratings and feedback when we share it with Workers, but a Worker may be able to identify the Customer who provided the rating or feedback.)
Worker information shared with Customer: Upon a Worker accepting a requested ride, we will share with the Customer the Worker’s name, profile photo, preferred pronouns, rating, real-time location, and the vehicle make, model, color, and license plate, as well as other information in the Worker’s Fluir profile, such as information Workers choose to add (like country flag and why you work) and Worker statistics (like approximate number of rides and years as a Worker).
Although we help Customers and Workers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users when enabling this. If you report a lost or found item to us, we will seek to connect you with the relevant Customer or Worker, which may include sharing actual contact information with your consent.
Shared Ride Customers
When Customers use a Fluir shared ride, we share each Customer’s name and profile picture to ensure safety. Customers may also see each other’s pickup and drop-off locations as part of knowing the route while sharing the ride.
Rides Requested or Paid For by Others
Some rides may be requested or paid for by others. If a ride is requested or taken using a Fluir Business Profile account; a pass, code, or coupon; a subsidized program (e.g., transit or government); a corporate credit card linked to another account; or another user or entity otherwise requests or pays for all or part of a ride, we may share some or all of that ride’s details with that other party. This may include Customer and Worker information (e.g., name, Customer phone number), the date, time, charge, region of trip, pickup and drop-off location of the ride, feedback and rating regarding the ride, and information related to incidents and accidents that may have occurred.
Linked Accounts and Sharing Upon Your Request
If you use the Fluir Platform as part of a Fluir Family account linked with others, or if you direct us to share your information with trusted contacts, we will then share with those parties information about your use of the Fluir Platform, such as the live location of your ride.
Referral Programs
If you refer someone to the Fluir Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the Fluir Platform with that user. For example, a referral source may receive a bonus when you join the Fluir Platform or complete a certain number of rides, and would receive such information.
B. Disclosures to Service Providers to Provide the Fluir Platform, and Other Parties
Depending on whether you’re a Customer or a Worker, Fluir may disclose the following categories of your personal information to provide you with a variety of the Fluir Platform’s features and services:
Personal identifiers (such as your name, address, email address, phone number, date of birth, government identification number — including social security number — driver’s license information and image, profile photo, “selfie” photos and imagery, vehicle information, and car insurance information);
Financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
Commercial information, such as ride information, Customer/Worker statistics and feedback, and Customer/Worker transaction and ride history;
Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile and other forms of advertising identifiers;
Location data;
Inferences we may make from your interactions with the Fluir Platform and other personal information available to us; and
This and other information you may direct us to disclose to other parties, such as when you choose to link your Fluir account with a separate travel rewards program or when you choose to engage with an offering from another company through the Fluir Platform.
We disclose these categories of personal information to these other parties and service providers to fulfill the following purposes:
Maintaining and servicing your Fluir account;
Processing or fulfilling rides or other offerings of the Fluir Platform;
Providing you with customer service;
Processing transactions and payments;
Processing Worker applications;
Verifying the identity of users;
Detecting and preventing fraud and unsafe activity;
Processing insurance claims;
Providing Worker loyalty and promotional programs;
Providing marketing and advertising services, including targeted and cross-contextual behavioral advertising that you may receive on or off Fluir’s Platform;
Providing financing;
Providing requested emergency services;
Providing analytics services to and by Fluir; and
Undertaking research to develop and improve the Fluir Platform.
C. For Legal Reasons and to Protect the Fluir Platform
We may disclose your personal information in response to a legal obligation, or if we have determined that disclosing your personal information is reasonably necessary or appropriate to:
Comply with any applicable federal, state, or local law or regulation, civil, criminal, or regulatory inquiry, investigation, or legal process, enforceable governmental request, or requirement as a condition to operate (e.g., operating permit, license, or agreement);
Respond to legal process (such as a search warrant, subpoena, summons, or court order);
Enforce our Terms of Service;
Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
Exercise or defend legal claims, and protect against harm to our rights, property, interests, or safety, or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.
D. In Connection with Sale or Merger
We may disclose your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
E. Upon Your Further Direction
With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.
5. How We Store and Protect Your Information
We retain your information for as long as necessary to provide you and our other users with the Fluir Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. We also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our terms and policies.
If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.
We take reasonable and appropriate measures designed to protect your personal information. However, no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
6. Your Rights and Choices Regarding Your Data
As explained more below and on our privacy homepage, Fluir provides ways for you to access and delete your personal information, as well as exercise applicable data rights that give you certain control over your personal information.
A. All Users
Email Subscriptions
You can always unsubscribe from our commercial or promotional emails by clicking “unsubscribe” in those messages. We will still send you transactional and relational emails about your use of the Fluir Platform.
Text Messages
You can opt out of receiving commercial or promotional text messages by texting the word END to +1 (302) 244-7461 from the mobile device receiving the messages. You may also opt out of receiving all texts from Fluir (including transactional or relational messages) by texting the word STOPALL to +1 (302) 244-7461 from the mobile device receiving the messages.
Note: opting out of receiving all texts may impact your use of the Fluir Platform.
Workers can also opt out of worker-specific messages by texting STOP in response to a worker SMS. To re-enable texts, you can text START in response to an unsubscribe confirmation SMS.
Push Notifications
You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Fluir Platform (such as receiving a notification that your ride has arrived).
Profile Information
You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
Location Information
You can prevent your device from sharing location information through your device’s system settings. However, doing so may impact Fluir’s ability to provide you with our full range of features and services. You may also control some elements of sharing your location with Fluir in your account settings.
Cookie Tracking and Personalized Advertising
Your browser and devices may offer some controls regarding personalized advertising. You may also modify your personalized advertising settings here. See also the jurisdiction-specific rights as applicable.
Accessing Your Information
If you would like to access your personal information, please visit here. You can also see information we have about you by logging into your account and viewing items such as your profile, settings, and preferences (like preferred pronouns and address shortcuts such as home and work), ride history, or payment information. In addition, some information may be included in communications we have sent to you, such as ride receipts.
Deleting Your Account
If you would like to delete your Fluir account, please visit here.
In some cases, we will be unable to delete your account, such as if there is an issue related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations — for example, to resolve open insurance claims, or if we are obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.
B. Jurisdiction-Specific Rights
Some states — such as California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia — provide specific rights to residents of the state regarding personal information. Similarly, specific rights may be provided in Canada. To see more information about these rights and how to exercise them, see here.
7. Children’s Data
Fluir is not directed to children, and we do not knowingly collect personal information from children under the age of 16. If we find out that a child under 16 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 16 has given us personal information, please contact us via our Help Center.
8. Links to Third-Party Websites
The Fluir Platform may contain links or references to third-party websites, products, or services. Those third parties may have privacy policies that differ from ours. We are not responsible for those third parties or their websites, products, or services, and we recommend that you review their policies. Please contact those parties directly if you have any questions about their privacy policies.
9. Changes to This Privacy Policy
We may update this policy from time to time as the Fluir Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Fluir Platform or by another method of communication, such as email. When you use Fluir, you are agreeing to the most recent terms of this policy.
10. Contact Us
If you have any questions or concerns about your privacy or anything in this policy — including if you need to access this policy in an alternative format — we encourage you to contact us.
Fluir Inc.
1111b South Governors Avenue, STE 25675
Dover, DE 19904, USA
Phone: +1 (302) 244-7461
Email: info@fluir.us
Website: https://fluir.us